- REGULATIONS

I General Provisions

• • The present Terms and Conditions are an integral part of the contract of sale of the offered products and at the same time define the terms and conditions of sales conducted via an online store at www.katemedia.pl by Marcin Gola "Shaky GSM" based in 28-300 Jędrzejów, ul. 11 Listopada 31, entered in the register of entrepreneurs under NIP 6562265818, REGON 260189361, using phone number: 570-025-000 and email address: katemedianet@gmail.com.
  • Sales are made via the Internet or by telephone between the orderer of the online store www.katemedia.pl, hereinafter referred to as the Customer, and Marcin Gola "Shaky GSM". hereinafter referred to as the Seller.
  • A buyer (customer) may be any natural person, legal entity or organizational unit without legal personality, registered in the online store www.katemedia.pl. The buyer can make a purchase in the online store www.katemedia.pl also without registering in the online store.
  • Every customer purchasing products offered by the Seller is required to read the terms and conditions.

II Sale item

• The subject of sale are the products presented on the website of the online store www.katemedia.pl .
• Products offered in the online store www.katemedia.pl are brand new, free from physical and legal defects and have been legally introduced into the Polish market. However, the Seller reserves the right to offer used or display products, which will be appropriately marked and described in the offer of the product.
• The prices of all products presented on the web pages of the online store www.katemedia.pl are expressed in Polish zlotys or euros, depending on your choice, and include VAT. The gross price of the product does not include the cost of shipping.
• Payment for order processing can be made in one of the following ways:
  a) transfer, prior to delivery of the product to the Seller's bank account (prepayment),
  b) cash on delivery, upon receipt of the shipment from the carrier,
  .c) installment system, the payment is financed with funds derived in part or in full from credit or leasing,
  d) cash in person collection at the Seller's stationary store,
  e) via electronic payment system,
  f) via BLIK.
• The vendor issues and sends sales documents electronically (Invoices, receipts), guaranteeing the authenticity of their origin and the integrity of their content.
• The vendor is not responsible for incorrect data, indicated by the customer during registration or order placement, as appropriate for issuing a VAT invoice
• Each electronic invoice will be delivered to the e-mail address provided by the Customer when registering or placing an order. A change of e-mail address requires written notification to the Seller. If the Customer fails to notify the Vendor of a change of e-mail address, correspondence will be directed to the existing e-mail address and shall be deemed properly delivered.

III Order processing and online store operations

• Orders to the online store www.katemedia.pl can be placed through the website (online store):
  a) through a user account - for this purpose, you must register an account on the website www.katemedia.pl and accept the provisions of these Regulations,
  b) without creating or using a user account as mentioned above, after accepting these Regulations.
• Each customer of the online store www.katemedia.pl may take the following actions and use the indicated services provided electronically:
  a) making purchases in the online store www.katemedia.pl,
  b) taking advantage of individual discounts,
  c) participating in promotions and contests,
  d) reviewing products,
• Correct registration involves filling in all required fields of the registration form.
• Processing of personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) is governed by the Privacy Policy.
• Providing personal data when registering or placing an order is voluntary, although necessary for the execution of the sales contract, concluded by the customer of the online store www.katemedia.pl with the Seller. The customer has the right to access the content of his data and correct it, which can also be done in the user panel.
• Amendments to the Terms and Conditions shall become effective no less than 7 days after the amended Terms and Conditions are made available on the online store's website www.katemedia.pl, with the proviso that transactions initiated prior to the effective date of such amendments shall be conducted under the existing terms and conditions.
• In order to make a purchase in the online store www.katemedia.pl one should take the following actions:www.katemedia.pl
  a) read the contents of the offer of a given product,
  b) add the selected number of products to the cart, in case of their availability
  c) choose the method of delivery or collection of the product,
  .d) select a method of payment,
  e) enter the data for shipping the product,
  f) read the summary of the order,
  g) place the order using the "Order with obligation to pay" button.
• The validity period of a placed order is 7 days. In case of failure to collect the order, payment for the placed order, or inability to contact the Buyer to process the placed order and provided that the above circumstances last longer than 7 days, the order will be cancelled.
• Confirmation of the conclusion of the contract will be sent to the e-mail address indicated by the customer in the given order.
• In order to use the website of the online store www.katemedia.pl you must meet at least the following technical requirements necessary to work with the ICT system:
  a) Chrome, Firefox, Microsoft Edge, Safari or Opera browser in the latest version,
  b) Javascript enabled,
  c) cookies and page data enabled.
• Customer may at any time and free of charge delete the user account and terminate the contract for the provision of services for the operation of the online store www.katemedia.pl.
• All complaints regarding services provided electronically, and related to the functioning of the online store www.katemedia.pl. Customer may submit to katemedianet@gmail.com. A complaint submitted in this manner will be considered by the Seller within 30 days from the date of its receipt by the Seller.
• When using the possibility of posting reviews to products in the online store www.katemedia.pl, the Client may not post unlawful content, in particular content containing vulgarisms, incitement to violence or hatred, promoting racism, insulting the dignity of other Clients or third parties, contrary to generally accepted social norms, bearing the hallmarks of a crime, constituting an act of unfair competition, infringing copyright or industrial rights, aimed at promoting products and services of entities competing with the Seller or aimed at referring to the products and services of such entities. In such a case, the Seller may remove or modify the opinion by preventing other users from accessing the part of the opinion contrary to these rules.

IV Delivery

• Deliveries of products ordered from the online store www.katemedia.pl are made only within the European Union.
• Purchased products are delivered according to the Customer's choice, by carrier or to parcel machines at the location indicated by the Customer. Orders containing products whose dimensions exceed the possibility of collection from parcel machines will not have such a possibility at the time of order confirmation.
• The customer may also pick up the ordered equipment at the warehouse owned by the Seller.
• The lead time of the sales contract is from 1 to 10 working days. In the case of pre-sale products, the approximate lead time is specified in the offer for the product.
• When the Seller cannot fulfill an order due to even a temporary inability to provide a performance with the characteristics ordered by the Customer, the Seller may discharge his obligation by providing a substitute performance, corresponding to the same quality and purpose and for the same price or remuneration, at the same time informing the Customer in writing of his right not to accept this performance and to withdraw from the contract, with return of the item at the Seller's expense. In such a case, the Customer may withdraw from the contract in the manner and under the terms of Article 27 of the Act of May 30, 2014 on Consumer Rights (Journal of Laws 2014, item 827). Return of the item shall then take place at the expense of the Seller.
• Receipt of a shipment delivered by a carrier requires a written receipt. Ownership of the product, the rights and all risks associated with its possession and use, and in particular the risk of loss or damage passes to the Customer, who is a Consumer, at the time of delivery of the product.
• In case of any damage to the product, delivered to the customer by the carrier that may be related to the delivery, in order to facilitate the complaint procedure, it is recommended to report them to the carrier at the time of receipt.
• When damage to the product, which may be related to carriage, is discovered, despite the absence of damage to the external packaging (mechanical damage to the contents of the shipment, quantity shortages, incompleteness of the shipment, etc.).), it is recommended that the Customer reports the damage within 24 hours of receiving the shipment at katemedianet@gmail.com draw up a report with the carrier establishing the condition of the shipment.
• In the case of parcel collection from parcel machines, confirmation of receipt is made through the parcel machine's information system. Ownership of the product, rights and all risks associated with its possession and use, and in particular the risk of loss or damage passes to the Customer, who is a Consumer, at the time of approval of receipt of the shipment.
• In case of any objections to the condition of the outer packaging of the parcel delivered to the parcel machine, in order to facilitate and streamline the complaint procedure, it is recommended to:
  a) indicate the damage under the monitoring camera of the parcel machine,
  b) place the damaged, unopened parcel in the parcel box where it was originally located and close the parcel box,
• Any damage to the product, which may be related to the delivery, despite the absence of damage to the outer packaging, is recommended: to report at the nearest branch or at the headquarters of the owner of the parcel machine within 7 days from the date of receipt of the shipment for the preparation of a protocol of the condition of the shipment,
• In the case of a single order consisting of multiple products, as to which there are differences in the way they are packaged (in particular, due to large dimensions or differences in lead times), the Seller may divide the order into several shipments. In the described situation, the cost of delivery given to the customer in the order summary does not change, but is divided into individual shipments. If part of the order is canceled, regardless of the reasons, only those delivery costs assigned to the canceled part of the order are adjusted and refunded.
• For shipments over $1,000 there is a discount in the form of free delivery.
• Available delivery methods and their costs are visible from the order cart.

V Right of withdrawal

• A customer who is a consumer who has concluded a remote contract may withdraw from it without giving any reason within 14 days from the date of delivery of the item. The statement of withdrawal can be sent to the address of the Seller's registered office (indicated in Title I, item 1 of these Regulations). The Seller allows you to submit a statement also electronically to the e-mail address: katemedianet@gmail.com
• The 14-day period shall be calculated from the date of delivery of the thing, understood as taking possession of the thing by the consumer or a person designated by the consumer, other than the carrier.
• The right of withdrawal from a contract concluded off-premises or at a distance is not granted to the consumer with respect to contracts:
  a) for the provision of services, where the entrepreneur has performed the service in full with the express consent of the consumer, who has been informed before the start of the service that after the provision of the service by the entrepreneur will lose the right to withdraw from the contract;
  .b) in which the subject of the service is a non-refabricated item, produced to the consumer's specifications or intended to meet his individual needs;
  c) in which the subject of the service is a sound or visual recording or computer software, delivered in sealed packaging, if the packaging has been opened after delivery;
  .d) for the provision of license codes allowing access to programs and other digital content;
  e) for the provision of digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the consumer before the expiration of the deadline for withdrawal from the contract and after the trader has informed him of the loss of the right to withdraw from the contract;
  e) for the provision of digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the consumer before the expiration of the deadline for withdrawal from the contract and after the trader has informed him of the loss of the right to withdraw from the contract.br />f) in which the subject of performance is an item delivered in a sealed package, which cannot be returned after opening the package for health or hygiene reasons, if the package was opened after delivery.
• The customer shall be responsible for any diminution in the value of the item resulting from the use of the item beyond what is necessary to ascertain the nature, characteristics and functioning of the item.
• Most of the products available in the online store www.katemedia.pl have protective films on the elements most susceptible to damage. For this reason, it is recommended not to remove the protective films from these items for 14 days after delivery of the product.
• The product must be sent back immediately, within 14 days after the declaration of withdrawal.
• The customer shall bear the cost of directly returning (returning) the product to the Seller in connection with withdrawal from the contract without stating a reason within 14 days from the date of delivery of the item.
• If the customer has chosen a different method of delivery of the item than the cheapest ordinary one offered by the Seller, the Seller is not obliged to reimburse the consumer for the additional costs incurred by him/her.
• The rights and obligations set forth in Chapter V of the Terms and Conditions shall apply only to customers with the status of a consumer, purchasing products through a contract concluded remotely within the meaning of Article 2(1) of the Act of May 30, 2014 on Consumer Rights (Journal of Laws 2014, item 827).
• We do not accept returns: business related; from entrepreneurs(FV); which are not of consumer nature;

VI Claims and Warranty

• Any customer who has concluded a sales contract has the right to make a complaint.
• In the event of a technical fault, contact the Seller.
• In order to identify and streamline the complaint procedure, the customer who is complaining about a product purchased from the online store www.katemedia.pl is advised to contact us by e-mail katemedianet@gmail.com this will allow to speed up the processing time of the application.
• After the Seller accepts the complaint notification, the Customer receives an e-mail message containing further instructions on how to proceed with the complaint
• The reclaimed product must be delivered to the Seller's registered office, which is the place of its purchase.
• In order to facilitate the complaint procedure, the Customer who makes a complaint about a product purchased and delivered via the Internet is advised to send the advertised product directly to the Seller's address: Marcin Gola "Shaky GSM", 28-300 Jedrzejow, 8 Słowackiego Street, tel: 570 025 000
• It is recommended that each Customer legibly mark the complaint shipment. The smooth progress of the complaint procedure, and in particular the receipt of the complaint shipment by the Seller is dependent on the correct and visible marking of the shipment "COMPLAINTS".
• Collection of the advertised equipment shall take place only at the place and form in which the product was delivered to the Seller.
• Most of the products offered by the Seller are guaranteed by the manufacturer, importer or seller. If the Guarantor issues a warranty statement, the terms and conditions of the warranty are specified in the warranty card. The above provision does not exclude, limit or suspend the consumer's rights under the Act of May 30, 2014 on consumer rights.
• When the buyer is an entrepreneur, he loses his rights as a consumer under Article 22 of the Civil Code, and therefore also loses the ability to return the goods up to 14 days. When an entrepreneur, in the course of his business, acquires equipment that is not in accordance with the contract, damaged, or that breaks down he can still use the warranty. We do not accept returns from entrepreneurs.
• In the case of sales of the product in trade between entrepreneurs on the basis of Article 558 § 1 of the Act of April 23, 1964 Civil Code, the parties exclude the liability of the Seller under the warranty for physical and legal defects of the thing, in particular, they agree that he does not bear any responsibility also for hidden defects of the object of sale.
• Customer may use out-of-court ways of dealing with complaints and claims, pursuant to the Act of September 23, 2016 on out-of-court settlement of consumer disputes. A customer who is a consumer is entitled to file his/her complaint through, among others, the EU ODR online platform available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN. A customer who is a consumer may also submit a request for out-of-court resolution of consumer disputes through the Trade Inspection (www.uokik.gov.pl/wazne_adresy.php#faq595).
• The duration of the warranty:

• For new goods, the warranty period is 12 months unless otherwise specified in the bid description.
• For used goods, the warranty period is 3 months unless the offer description states otherwise.
• The warranty period for batteries / rechargeable batteries is 6 months unless the bid description states otherwise.

• Claim Terms for Mobile Phone Displays:
  Before installing the screen read the following guidelines
  a) No protective film must be ripped off until you are absolutely sure that the display shows the correct image and the touch works perfectly across the surface.
  b) Any display purchased must be thoroughly checked by the buyer (minimum 20 minutes of testing) before it is permanently installed in the phone.
  c) To check the screen, only the tapes responsible for the image and touch function must be connected. Do not install other components, such as the camera, home button, speaker, etc. until you are sure that the screen is fully operational.
  d) Installation of the screen with accessories in the phone means acceptance of its condition and confirms its operability before the installation process.
  e) Any claims for mechanical damage, stains, discoloration, stripes, pixels after the film is torn off or installation will be rejected.
  f) There is no problem with returning or replacing the screen, which is in the same condition as the customer received it.

VII Payments

• The online payment service provider is Paynow
• Available forms of payment:

• Paynow electronic payments
• BLIK
• Traditional transfer to the account: Marcin Gola "Shaky GSM" 06 1140 2004 0000 3102 5501 9317
  When choosing payment by traditional transfer, it is required to send a confirmation of the transfer
• Payment at the courier (cash on delivery)

• Accounts belonging to the Seller:

• For PLN PAYMENT
• 06 1140 2004 0000 3102 5501 9317
• FOR EURO PAYMENT [€] 
• PL74 1140 2004 0000 3512 1716 7978