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Returns and complaints

Address for returns and complaints

Marcin Gola "Shaky GSM"

28-300 Jędrzejów

Słowackiego 8

Poland

ATTENTION! BEFORE YOU INSTALL THE SCREEN!

No protective film must be peeled off until you are absolutely sure that the display shows the correct image and the touch works perfectly over the entire surface.

Any LCD display purchased must be EXTREMELY tested by the buyer (minimum 10min of testing) BEFORE permanently installing it on the phone. The LCD Flex responsible for the touch and picture functions of the display must be installed only. Do not install other components such as the camera, home button, speaker etc. until you are sure that the screen is fully operational! 

There is absolutely no problem with returning the LCD, which is in the same condition in which the customer received it.

All claims for mechanical damage, stains, discolouration and stripes on the LCD after the protective film has been torn off or after installation will be rejected. 

In accordance with the Consumer Rights Act of 30 May 2014, the buyer has 14 days from the date of receipt of the goods to send a declaration of withdrawal, or 12 months if the seller has not informed of the right of withdrawal. The return of the item by the consumer should take place immediately, no later than 14 calendar days from the date of sending the declaration, as should the return of the funds by the Seller. However, the Seller may withhold the return of funds until the item has been received. The contract shall be deemed not to have been concluded and the consumer shall be liable for any diminution in the value of the item resulting from the use of the item beyond what is necessary to ascertain its nature, characteristics and functioning. 

 The basis for return in the case of displays is the proof of purchase and an intact guarantee seal. 

 Purchased goods must be checked "briefly" before installation. Returns of goods bearing traces of assembly (torn protective film, etc.) will be rejected. Each item is checked before shipment. 

 Please note that we do not accept cash on delivery! 

COMPLAINT PROCEDURE:  

1. the Customer shall have the right to make a complaint within 1 year from the date of delivery of the Goods to the Customer, and within this period notify the Vendor of the defectiveness of the Goods found and the claim made in connection therewith.

2. The Seller shall, within 14 (fourteen) days, respond to the Customer's complaint and notify him of the further procedure. 

3. The necessary condition for the Seller to consider the complaint is the delivery of the Goods or Goods complained about by the Customer together with a proof of purchase. 

4. The Buyer may submit complaints regarding the concluded Contract to the Seller at the address katemedianet@gmail.com, or in writing to the address:  28-300 Jędrzejów ul. Słowackiego 8 via postal operator. A correctly submitted complaint should include at least: - name, surname, address, e-mail address of the Buyer, - date of conclusion of the Agreement forming the basis for the complaint, - subject of the complaint, with indication of the Buyer's request, - all circumstances justifying the complaint. If the data or information provided in the complaint need to be supplemented, before the complaint is considered, the Seller shall request the complainant to supplement it in the indicated scope. 

5. The Seller shall consider the complaint within 14 days from the date of its receipt in a correct form. The response to the complaint shall be sent to the e-mail address provided by the Buyer or to a postal address. 

6. In the case of recognizing the complaint as valid, the Seller will return to the Customer the documented shipping costs. 

7. In the case of validity of the Customer's complaint - the Seller will repair or replace the advertised product with a defect-free one, and if the replacement is not possible, the Seller will return the amount due for the advertised product within 14 (fourteen) days from the date of complaint handling. 

8. If the Customer who is the Consumer complained about the Goods and demanded replacement of the item or removal of the defect or made a declaration of price reduction, specifying the amount by which the price is to be reduced, and the Seller did not respond to this demand within 14 (fourteen) days, it shall be deemed that the demand was justified.  The basis for the complaint in the case of displays is the proof of purchase.

WARRANTY FOR DEFECTS OF GOODS 

1. The Seller shall be liable to the Customer for physical and legal defects of the thing sold (warranty), to the extent specified by the Act of 23 April 1964 - Civil Code (Journal of Laws 2014.121 j.t., as amended). 

2. For the avoidance of doubt, it is stated that none of the provisions of these Terms and Conditions limits the Customer's rights to which it is entitled under the provisions of the law in force on the territory of the Republic of Poland. In the event that a provision of this nature is found to exist, the provisions of the law in force in the territory of the Republic of Poland shall apply, in particular the Act of 23 April 1964 - Civil Code (Dz.U.2014.121 j.t. as amended) and the Act of 30 May 2014 on Consumer Rights (Dz.U.2014.827). 

3. Force majeure shall exclude the Parties' liability for non-performance or improper performance of their obligations under the Sales Agreement in whole or in part. 

4. Force majeure as indicated in paragraph 3 above shall be deemed to be events beyond the control of the Parties, which are not the result of oversight or error of the Parties and which are unforeseeable, including, but not limited to: traffic accidents, cases of loss of health, serious illness, calamity, acts of authority, fire, flood, etc. The Parties undertake to notify each other immediately of the occurrence of force majeure events and their causes, providing relevant documentation confirming the occurrence of the event, as well as to take immediate measures to counteract its effects. 

5. If the sold item has a defect, the Customer has the right to make a declaration to reduce the price or withdraw from the contract, unless the Seller immediately and without undue inconvenience for the Customer replaces the defective item with a defect-free one. This restriction shall not apply if the item has already been replaced by the Seller or the Seller has failed to fulfil the obligation to replace the item with a defect-free one or to remove the defect. 

6. The buyer may not withdraw from the contract if the defect is insignificant. 

7. If the sold item has a defect, the Customer may request to replace the item with a defect-free item or to remove the defect. The Seller is obliged to replace the defective item with a defect-free one or remove the defect within 14 days or notify the Customer that he does not accept the complaint. 

8. Exercising the rights referred to in the content of this paragraph, the Customer is obliged to immediately notify the Seller, enclosing a detailed description of the defect in the Goods. The Goods should be sent to the address of the Seller's registered office 28-300 Jędrzejów ul. Słowackiego 8, together with a description of the defect of the Goods. In the case of legitimacy of the complaint, shipping costs of the Goods shall be covered by the Seller 

9. In the case of sale of goods between entrepreneurs - on the basis of Article 558 § 1 of the Act of 23 April 1964 - Civil Code (DZ. U. of 2014, item 121) - the parties exclude the Seller's liability under warranty.

Attention ! We do not accept Cash on Delivery parcels !  

The Customer has the possibility to use the out-of-court ways of dealing with complaints in relation to the Act on Consumer Rights art. 12, paragraph 1, item 21 through the online dispute resolution system - ODR platform https://ec.europa.eu/consumers/odr  

Return of goods

According to the Consumer Rights Act of 30 May 2014, the buyer has 14 days from the date of receipt of the goods to send a declaration of withdrawal, or 12 months if the seller has not informed about the right of withdrawal. The return of the item by the consumer should take place immediately, no later than 14 calendar days from the date of sending the declaration, as should the return of the funds by the Seller. However, the Seller may withhold the return of funds until the item has been received. The contract shall be deemed not to have been concluded and the consumer shall be liable for any diminution in the value of the item resulting from the use of the item beyond what is necessary to ascertain its nature, characteristics and functioning. 

 The basis for return in the case of displays is the proof of purchase and an intact guarantee seal. 

 Purchased goods must be checked "briefly" before installation. Returns of goods bearing traces of assembly (torn protective film, etc.) will be rejected. Each item is checked before shipment. 

Returns form to be completed (please enclose form with package or send by e-mail)

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